Service Settings

Incoming Mail (POP3):
Server: mail.speedweb.com.au
Port: 110
SSL: No
Username: the first part of your email address (everything before the @ symbol)

Outgoing Mail (SMTP):
Server: mail.speedweb.com.au
Port: 25
SSL: No

Note: You must be on the Speedweb/Swoop network to be able to send email through this server.

DNS Servers:
Primary: 203.83.4.18
Secondary: 203.83.4.4

Speedweb Fixed Wireless

What you need know about our exclusive wireless purpose-built network that can offer speeds exceeding other wireless and cabled options.

What is Fixed Wireless?

A Fixed Wireless connection is delivered over the same kind of radio signals used to connect your phone to the internet but is ‘fixed’ (installed) at the premises. Unlike your phone, it’s not a portable service because it relies on the equipment installed at your home or office.

Why choose the Speedweb Fixed Wireless network?

Our Speedweb Fixed Wireless network is the high-speed alternative to conventional household fixed-line internet, such as nbn™. Traditionally, your internet will be delivered to your home through cables in the ground, and these cables can be old, worn out, and expensive to fix.

With Fixed Wireless, Speedweb bypasses these ageing copper networks by installing an antenna at your home or business which talks wirelessly to one of our communications towers, which can be located up to 30km away. No phone line and no nbn™ required! Simply plug your router into the professionally installed data point in your wall and prepare for life in the fast lane.

What type of modem/router do I need for Speedweb Fixed Wireless services?

Our Speedweb Fixed Wireless services need a router/modem with an Ethernet WAN port, and it must be unlocked so it can be programmed with our service settings. If you’ve already got one, you can use your own router/modem, or purchase an Everyday Home WiFi Router from us for an additional cost. Due to a worldwide chipset shortage we cannot secure guaranteed router stock and the router we supply may vary. If you would like more information on the current available stock, please call us on 1300 66 55 75 or email support@speedweb.com.au

Do you use your own towers and antennas for Fixed Wireless services?

Speedweb Fixed Wireless uses Swoop’s exclusive network of access points on towers across the service area, and we provide and install a compatible antenna for the access point in your local area. No other provider can offer our Speedweb Fixed Wireless.

Set up costs

Standard installation:

$399 installation with no contract

$199 installation with 12 month contract

$0 installation with 24 month contract

Non standard installation POA

Would Fixed Wireless be right for my household? What sort of households does it suit?

Fixed Wireless has a plan to suit all households.

Fixed Wireless is suitable for a wide range of households, from empty nesters to young professionals, from singles to large families, and we have a range of plans to meet the needs of all. Whether you’re just checking your email and the weather or, or leading your gaming guild to victory, or streaming all your household’s entertainment, or making sure the kids can get their homework done, there’s a Fixed Wireless plan that’s right for you.

The beauty of Fixed Wireless is that the reliability makes it the simple, straight-forward choice for internet novices, while the connection has the oomph to cope with those who really put their connection through its paces.

What are the advantages of Speedweb Fixed Wireless?

Fixed Wireless is fast and reliable.

Households use their connections in entirely different ways now compared to 20, 10, even 5 years ago. The rise of Netflix, the ubiquity of portable internet-enabled devices and away from copper landline services these are all part of the ever-changing internet landscape.

Fixed Wireless is based on technology developed specifically to support modern internet use and habits, and the key attributes are the speed and stability of the service. The internet is no longer a hobby that we indulge in during downtime–it’s part of the fabric of our everyday lives, we need connections we can rely upon, and the speeds to handle anything and everything we want to do with the connections.

What is Speedweb Fixed Wireless?

Speedweb Fixed Wireless is the broadband you’ve been waiting for! Speedweb Fixed Wireless is our next generation Fixed Wireless broadband service that offers high speeds, reliability and great value, all on our privately owned and operated network.

Do I need to be home when Speedweb Fixed Wireless installation occurs?

Someone aged over 18 years of age will need to be home while we install your service. Our Speedweb Fixed Wireless services require roof access to install a permanent antenna, and we will also need to be able to install a cable to a data point in your home – that’s where you’ll plug in your modem/router.

How does line of sight work for my Fixed Wireless?

Fixed wireless needs an uninterrupted view, or line of sight (LOS), from tower to antenna. We make sure you have the best broadband service by checking LOS while we install your service. Of course, LOS can change over time when trees grow, or new buildings go up. Our support team are on hand to help if you have any problems with your service and can determine if we need to send a technician to your place to check for these obstacles.

Why is wireless used more in regional and country Australia?

Fixed wireless is often used to reach places that are otherwise difficult or impossible to service via cabled connections. They can also be available in fixed line communities to offer a true alternative to the monopoly infrastructure.

How does Fixed Wireless differentiate from other solutions?

Fixed Wireless is today’s technology, built and supported by a local team.

Speedweb Fixed Wireless is purpose-built. Legacy issues that come from stacking new uses onto infrastructure that was never designed to handle it are eliminated with Fixed Wireless, which is an entirely new evolution in technology, new infrastructure and supported by all-new systems.

The reliability of Fixed Wireless is further enhanced by a dedicated support team. The emphasis is on solutions that work for the long-term, and with their in-depth knowledge of the network they built, our local support technicians have every advantage over other networks that are serviced by out-of-area subcontractors.

If I’m in a nbn or privately owned fibre area, can I choose Fixed Wireless?

Households in Fixed Wireless-enabled areas have the freedom to choose.

You may think you are limited in your choice of providers, but as a stand-alone network our Fixed Wireless can be available to premises that otherwise would be restricted in their internet options. Speedweb Fixed Wireless may be the alternative you’ve been hoping for.

What is required to install Fixed Wireless?

Site assessment, activation and installation is all done for you.

On application, your address is assessed by technicians to ensure it is within the serviceable area of a tower. A site visit is conducted to ensure there are no barriers to installation of the service and to test the strength of signal at the site, and then the service is fully installed by our technicians.

The service is connected to your property via an unobtrusive antenna fitted to the outside of the property and a simple internal wall port.

Service & Equipment

Everything you need to know about our services, support, connections & equipment.

Switch to Speedweb today!

We take the hassle out of setting up your internet. If you’re coming from a different provider, we will guide you through the process and get you connected fast.

Step 1: Click ‘Plans’.
Select plans are to choose a plan based on your technology type and needs. Enter your details and we’ll be in touch.

Step 2: Get connected!
If you service address has already been connected already, it will be a simple matter of our customer service team setting up your connection! Plug your modem/router into the data point (or set up your existing modem/router) and enjoy life in the fast lane!

Installation step (If required).
Some locations require a technician to come and finalise the connection before we can switch you on. If this is the case, we will book a time slot that works for you. Once the work is complete, you’ll be ready to go!

How do I update my personal details?

To update your personal information, just log into your ‘My Speedweb ’ account.

Make sure you keep your details up to date so we can send you important updates and the latest news about your service or your account.

Hot tip: make sure your authorised contacts are up to date too so we can contact the right people with anything urgent. Don’t worry – because your privacy is super important, we won’t discuss your service with anyone you haven’t authorised us to.

Am I locked into a contract?

No. We believe that happy customers will be happy to stick with us, without being forced into restrictive contracts. You can choose from no contract or contracted service, whatever suits you. Services that are provided without contract can be terminated any time by notifying us. If you choose a contract, we often pick up the install bill as a thanks.

What happens when I go over my data limit for the month on my Speedweb plan?

You seriously can’t – all of our new plans have unlimited data! If you’ve got a grandfathered in plan that still has data limits and been spending more time than usual shopping online or watching a docu-series – don’t panic!

You’ll know when you’re nearing the limit because we will text you or email you to let you know. If you go over the limit, your service will be slowed down until your data limit resets. No unexpected data charges, no risk of your bill blowing out – and you can call us to add on extra data, with full control over how much you spend.

How do I order a modem/router?

If you’re in the market for a new router/modem and want to check if you’ve got the right device for you, chat to our support team, call 1300 66 55 75 or email support@speedweb.com.au

Why do some plans have higher speeds available than others?

Not all speeds are available in places. It depends on the technology and infrastructure in your area. Our locally based support team can answer any questions you have about what speeds you’re ACTUALLY capable of!   

Where is Speedweb ’s call centre?

Our support team is based in country Victoria. The entire Speedweb team are in Australia. Speak directly to our team of experts who can help on 1300 66 55 75 or email support@speedweb.com.au.

Like most businesses, due to the pandemic, our team splits their time between their homes and the office – but any time you call us, you know you’ll be talking to someone from our Aussie team. No overseas call centres.

How do I pay for my Speedweb internet service?

To make bill payments as easy as possible, you can choose between automatic monthly payment for your Speedweb internet service via: 

  • credit card  
  • direct debit 

You can set payments online via your My Speedweb  portal, or by on 1300 66 55 75

If you’d prefer to use phone or internet banking, our details are: 

Kallistrate Pty Ltd

BSB 633 000

ACC 125 394 148Reference:

Always use your customer number – found on your invoice 

All charges invoiced by us are payable within 7 days unless we agree otherwise. 

If you need assistance with this, please 1300 66 55 75 or email support@speedweb.com.au

What are the benefits of a flexible contract?

When we do offer flexible contracts options, it’s so we can add special inclusions, such as $0 installation. Contract can be changed, usually without fees. Services can be terminated any time by notifying us but keep in mind exit fees may apply.

Should I press the reset button on my router/modem?

No, not unless instructed to by one of our technicians.

Your router is sent out to you fully programmed with the unique settings for your account.

The reset button will restore your router to factory settings, wiping out your Speedweb account settings. After reset, you will not be able to reconnect to the internet until you have reprogrammed your router.

If our technicians believe a factory reset is in order, they will be able to help you over the phone with the steps needed to reset and reprogram so you’re back online as quickly as possible. In all other cases, just stick to power cycling your router.

Tech hacks

Tips, tricks, cheats, & terms explained by our tech gurus!

Check internet plans in my area?

To see what awesome Speedweb internet plans are available for you:

Step 1: Click ‘Plans’.
Select plans are to choose a plan based on your technology type and needs. Enter your details and we’ll be in touch.

Step 2: Get connected!
If you service address has already been connected already, it will be a simple matter of our customer service team setting up your connection! Plug your modem/router into the data point (or set up your existing modem/router) and enjoy life in the fast lane!

Installation step (If required).
Some locations require a technician to come and finalise the connection before we can switch you on. If this is the case, we will book a time slot that works for you. Once the work is complete, you’ll be ready to go!

I think my internet stopped working, what should I do?

Contact our support team – we’re always happy to help! But here’s some quick troubleshooting tips that might help too:

  • Are all your devices affected, or just the one you’re using? Check other devices to see if they’re still online, especially devices connected via ethernet.
  • Check the modem/router. If all the lights are off, including power, check that it’s still plugged in and switched on. Try plugging it in to a different power point. If it still doesn’t light up, it may be faulty or have a faulty power cable.
  • If the lights are on but the internet’s not home, power cycle your router
  • Check all the cables are firmly plugged in. You may want to reseat the cables to be sure, by fully unplugging, then reconnecting them. Check the cables for damage.
  • Some connection types rely on other equipment, such as a Network Termination Device (NTD) or antenna. Check cables and power cycle these too.
  • Wait 2-15 minutes for the modem/router to fully reconnect.

If it’s still not working, it’s definitely time to contact our support team for help!

Quick tips to maximise your home internet

  1. Make sure you have the right plan for your household – see our key fact sheets for information on how to choose a plan.
  2. Where you can, plug fixed-location devices, such as smart TVs, using the ethernet cable. This way they won’t hog your Wi-Fi bandwidth that your phones, tablets and non-ethernet devices rely on.
  3. Update your firmware on your modem/router and replace it every 3-5 years.
  4. Report problems to our support team as soon as you notice them or check our network status to see a complete list of known issues and scheduled works.
  5. You don’t always need to settle for the technology nbn™ has chosen for your property. Check with us to see if Speedweb Fixed Wireless is the better option for you.
  6. Avoid using the WAN port on your modem/router. LAN ports are your active interface into your Speedweb service.
  7. If your WiFi custom name is now showing default factory your modem/router has lost its settings, please call our support team!
  8. Have you tried turning it off and on again? Seriously. This genuinely fixes so many things!

Does my modem/router affect my internet speed?

There are a lot of things that affect your internet speed, and your modem/router is one of them. Modem/routers can slow down as they age and usually need replacing every 3-5 years. Speed times can also be affected by new devices in the house or outdated firmware.  So if speed is getting you down, chat to our support team – and do it before forking out your hard-earned dollars with unnecessary hardware updates. We can check if your modem/router is a likely culprit and we can make a recommendation about replacing it if appropriate.

What does this 60/20 gibberish actually mean?

Internet speeds are measured in download and upload megabits per second (Mbps). When you see speeds advertised, the first bit is always download speed, (how quickly data can be sent to your device), and the second bit is always upload speeds, (how quickly your device can send data from your device). These speeds refer to the theoretical maximum speed of the service – the fastest speed the service could be expected to achieve in perfect conditions. So when you sign up for a 60/20 plan, your service could reach a maximum of 60Mbps when downloading, and 20Mbps when uploading.

What’s the difference between 2.4Ghz and 5GHz frequency on my modem/router?

These are different Wi-Fi frequencies, and they offer different benefits and limitations.

2.4Ghz gives you better range, providing a stronger signal across a larger area, and the range may be less affected by obstacles, like walls and furniture. Older devices (laptops, tablets, and phones) may only have 2.4Ghz Wi-Fi compatibility in some cases.

5Ghz offers faster speeds and is less frequently affected by interference from other electrical devices.

What is FTTC?

Fibre to the Curb (FTTC) is very new and it allows fibre optic cable to come all the way to the edge of your property. From there, connections travel through existing copper and into the house.

What is FTTP?

Fibre to the Premises (FTTP) uses fibre optic cabling all the way to your house, rather than just to a node. A first-time connection of fibre optic will need to be installed at your property.

How to perform a power cycle?

  1. Turn the modem/router off at the button.
  2. Pull the power-cord from the back of the modem/router to make sure there is no power left in the device.
  3. Wait 30 seconds to one minute to completely rid the device of power.
  4. Plug the power cable back in.
  5. Press the on/off button to turn the modem/router back on.
  6. Give the device time to reconnect to the servers, this may take around 2-15 minutes.

What’s an internet speed test and how do I do it?

An internet speed test is a simple test you can do at home that will give information about:

  • download speed – how quickly data can be sent to your device.
  • upload speed – how quickly your device can send data from your device.
  • ping – a signal sent to measure the time it takes for data to travel from a device on one network to a device on another network.

Download and upload speeds are measured in Mbps – megabits per second. This is a measure of bandwidth which is the maximum rate of data transfer across a particular path. Ping speed is measured in milliseconds.

You can run an internet speed test here.

Tips to help you get accurate results from your speed test:

  • If you can, always run a speed test over an ethernet cable. This will give you a result that hasn’t been affected by Wi-Fi interference.
  • Make sure you are not using the service for anything else at the same time or you will get a false low result. Turn off smart devices streaming and get the kids to hop off the Wi-Fi for the one or two minutes it takes to run the test.
  • If the speed test you are using allows you to select server location, choose the service that is closest too you – the further away the server, the lower the result may be.
  • Run comparative tests over Wi-Fi. If they are much lower than your ethernet cabled tests, you may need some help with your Wi-Fi settings or advice on how to position your modem/router to maximise your signal.

Tips to safeguard your passwords from hackers

Do you think you’re safe from hackers because you steer clear of dodgy sites, don’t do anything risky or illicit, and only use your standard password with reputable companies? Think again.

Some of the world’s biggest and best-known companies have been hacked over the last decade. Email address and password combinations have been stolen and are shared among scammers and hackers. Sites such as haveibeenpwned.com lets you check if your email address is known to be on these lists, but just because you’re not listed doesn’t mean you haven’t been affected.

If someone had your email address and a password that you use on one site – how many of your other accounts could they get into? You could be at risk of fraud or identity theft if unauthorised people can access your accounts. An account that ‘doesn’t really matter’ might give someone enough information about you to get them into another account that does matter quite a lot.

Use a unique password every time you sign up for anything online. It is the only way to be sure you’re not handing out a key that unlocks everything you’ve ever accessed on the internet.

What are ‘theoretical maximum speeds’ and ‘typical evening speeds’?

Put simply, the theoretical maximum speed is the top internet speed you get in ideal conditions. It’s the fastest speed your service can be expected to achieve. In real world conditions, speeds may sit a little below the theoretical maximum, even on a service in perfect working order.

Typical evening speed is the speed most people achieve at the busiest time of day.

Peak demand for internet is between 7pm and 11pm daily. ‘Typical night-time speeds,’ ‘typical evening speeds’ and ‘typical peak period speed’, all refer to the speed you can expect during highest demand times.

Is there a difference between a modem and a router?

Technically yes, but most people use the words modem and router interchangeably. Basically, your modem connects your home network to the wider internet. A router lets your wireless devices, like ipads and phones, use that internet connection and talk to one another. Not all modems include routers and not all routers have modems – but you do need both for your home devices to connect to the internet. We provide an all-in-one modem/router for your home – all you need to do is ask the team.

What is HFC?

Hybrid Fibre Coaxial (HFC) is fibre optic cable that runs to a nearby node. Then the connection uses current coaxial cable to connect to the installed nbn™ device. HFC requires an NBN CO technician to comes and install an nbn™ device inside the home.

What is FTTB?

Typically used in apartment blocks, Fibre to the Building (FTTB) uses fibre optic cable to connect to a single point in your building’s communications room. The connection then travels along existing copper lines to each customer’s home modem/router.

What is FTTN?

Fibre to the Node (FTTN) reuses the existing copper landline network to run a connection from your premises to a nearby node. From there, the network uses optic fibre to connect you to the wider world. FTTN offers the potential for higher speeds than Asymmetric Digital Subscriber Line (ADSL) because slow copper only makes up a smaller part of the network, and the rest is fibre optic.