What’s changing

On 1 July 2021, Speedweb officially became a Swoop company. We’ve started merging our Gippy internet companies together. As part of this process, we’re getting fresh new look and updating our plans.

You’ll notice a fresh ‘new look’ website and updates to our invoices and Facebook page. 

We’ve updated our customer plans too. If you don’t want to take advantage of the new offers, your plan will be ‘grandfathered’ over at your current rate. We’ll keep providing the same great service from our Morwell office.

You’ll be billed at the beginning of the month at the same monthly rate. However, you won’t be able to switch back and forth between plans, but you can buy data blocks whenever you need to.

Who is Swoop?

Swoop is a local internet service provider based in Warragul, Victoria. We are proudly 100% Australian owned and operated.

Our company is growing but our focus is the same for over 25+ years – local people, supporting local people. We’ve built our own exclusive internet network to deliver world class internet – in places the big companies forget about.

What’s happening on 1 December?

Benefits include:

  • New look website and updates to invoices and our Facebook page
  • A 24/7 online ticketing system to log help requests day or night
  • New online payment options
  • Plans with faster speeds and unlimited data options
  • 10 GB or 25 GB data blocks
  • The local Morwell support team will be backed by more support teams, spanning across Australia.
  • Access to Swoop’s exclusive network 490+ purpose-built towers across Australia, with over 160 are right here in Victoria!

Soon you’ll get access to Swoop’s even bigger range of services and products, with opportunities for even faster speeds.

Why are we changing?

Swoop is our sister-from-another-mister. A locally based, regionally focused, customer driven internet provider. By joining forces, our companies created greater infrastructure and technical efficiencies – which means we can spend more time innovating, investing, and improving our services and products for you.

Our customers now have the support of a national, 100% Australian owned and operated ASX listed company. Our exclusive Fixed Wireless network is 490+ towers strong and we have award winning teams, innovating our field to provide you fast, more reliable internet.

What does this mean for you?

EXCLUSIVE NETWORK

You will benefit from being supported by Swoop’s exclusive Fixed Wireless network, that has over 490+ purpose-built towers across Australia, 160 of which are right here in Victoria. Swoop’s exclusive.

EXPERT SUPPORT

We’ve got 25+ years’ broadband experience under our belts.

The refreshed website will have easy to understand information about our new products and services.

Our support centre can answer all your questions about services and products, we also have blogs about the latest on everything internet.

Want to talk to a real person? When you email us or chat to the team online, it’s always a real person. You can speak to us over the phone at 5135 3395, email support@speedweb.com.au or chat to on Facebook.

LOCAL BASE

The entire Swoop team are in Australia. We don’t have overseas call centres.

By joining forces with Swoop, another Gippy based internet service provider that understands the needs of country people, we are building our network to provide better, faster, more reliable internet for you and other country Australians.

What’s staying the same?

Some things are changing but our mission is the same, providing customers with unparalleled coverage across regional Australia. We are just part of a company that is committed to providing better internet coverage across more regional Australian places.

What will happen to my current plan?

If you want to stay on your current plan, you will be ‘grandfathered’ over at your current rate.

Your plan will remain the same, as will your monthly charges. We’ll also keep providing the same great service from our Morwell-based team.

If you want to take advantage of exciting new speeds and unlimited data options, call us on 5135 3395, email support@speedweb.com.au or chat to on Facebook.

Can I change my plan month-to month

No. You won’t be able to switch back and forth between plans, but you can buy data blocks whenever you need to.

Can I buy data blocks?

Yes. 10 GB or 25 GB data blocks are available anytime you need to boost your data.

Is the customer support team still going to be local?

Our awesome Morwell support team isn’t going anywhere! If you contact our support team, online or over the phone, you’ll likely talk to the same person or people you’ve spoke to in the past. Only now, our team is back up by more Australian teams, in Victoria, NSW, SA and WA, making sure you have the help you need when you need it.

What do you need to do?

You don’t need to change or do anything if you don’t want to – we’ll take care of everything.

We’ll send you updates in the countdown to this transition – so there won’t be any surprise come December.

If you want to take advantage of exciting new speeds and unlimited data options, call us on 5135 3395 or chat to on Facebook.

When?

Changes start from 1 December 2021.

Want to know more?

We’ll send post updates in the countdown to this transition – so there won’t be any surprise come December.

You can visit speedweb.com.au or follow Speedweb on Facebook to find out more.

Contact us

You can call (03) 5135 3395, email us support@speedweb.com.au, chat to on Facebook.

Open a support ticket at https://simple.speedweb.com.au (NB: available from 1 December).

Support team hours are:

  • Weekdays: 8am – 9pm 
  • Saturday: 9am – 6pm 
  • Sunday: 12pm – 6pm 

Bill payments

You’ll be invoiced at the beginning of the month, however, there are no changes to your charges or to how you pay your bill … unless you want to make changes.

  • Pay by credit card over the phone by calling 5135 3395, Monday to Friday (9am to 5pm)
  • Pay online at https://simple.speedweb.com.au (NB: available from 1 December).
  • You can pay via direct bank deposit to:

Kallistrate Pty Ltd

BSB 633 000

ACC 125 394 148

NB: Always include your Speedweb customer reference number or SWC when you make an account payment.