For easy reference, we’ve put all our home and business internet agreements, policies, processes, and contract information in one place.


Terms And Conditions

Financial Hardship Policy

Complaint Handling Policy

Consumer Advocate Policy

Authorised Contacts and Disability

Critical Information Summaries

Speedweb plans

Key Fact Sheets

Speedweb Fixed Wireless

Telecommunications Consumer Protections (TCP) Code

Our services are provided with our commitment to compliance with the Telecommunications Consumer Protections (TCP) Code, which is a comprehensive code of practice for the telecommunications industry. Consumers rights are protected by a set of rules that cover the obligations of retail telecommunications service providers in relation to billing, contracts, advertisements complaint resolution, and more. Further information.