Switch to Speedweb today!
We take the hassle out of setting up your internet. If you’re coming from a different provider, we will guide you through the process and get you connected fast.
Step 1: Click ‘Plans’.
Select plans are to choose a plan based on your technology type and needs. Enter your details and we’ll be in touch.
Step 2: Get connected!
If you service address has already been connected already, it will be a simple matter of our customer service team setting up your connection! Plug your modem/router into the data point (or set up your existing modem/router) and enjoy life in the fast lane!
Installation step (If required).
Some locations require a technician to come and finalise the connection before we can switch you on. If this is the case, we will book a time slot that works for you. Once the work is complete, you’ll be ready to go!
How do I update my personal details?
To update your personal information, just log into your ‘My Speedweb ’ account.
Make sure you keep your details up to date so we can send you important updates and the latest news about your service or your account.
Hot tip: make sure your authorised contacts are up to date too so we can contact the right people with anything urgent. Don’t worry – because your privacy is super important, we won’t discuss your service with anyone you haven’t authorised us to.
Am I locked into a contract?
No. We believe that happy customers will be happy to stick with us, without being forced into restrictive contracts. You can choose from no contract or contracted service, whatever suits you. Services that are provided without contract can be terminated any time by notifying us. If you choose a contract, we often pick up the install bill as a thanks.
What happens when I go over my data limit for the month on my Speedweb plan?
You seriously can’t – all of our new plans have unlimited data! If you’ve got a grandfathered in plan that still has data limits and been spending more time than usual shopping online or watching a docu-series – don’t panic!
You’ll know when you’re nearing the limit because we will text you or email you to let you know. If you go over the limit, your service will be slowed down until your data limit resets. No unexpected data charges, no risk of your bill blowing out – and you can call us to add on extra data, with full control over how much you spend.
How do I order a modem/router?
If you’re in the market for a new router/modem and want to check if you’ve got the right device for you, chat to our support team, call 5135 3395 or email [email protected]
Why do some plans have higher speeds available than others?
Not all speeds are available in places. It depends on the technology and infrastructure in your area. Our locally based support team can answer any questions you have about what speeds you’re ACTUALLY capable of!
Where is Speedweb ’s call centre?
Our support team is based in country Victoria. The entire Speedweb team are in Australia. Speak directly to our team of experts who can help on 5135 3395 or email [email protected].
Like most businesses, due to the pandemic, our team splits their time between their homes and the office – but any time you call us, you know you’ll be talking to someone from our Aussie team. No overseas call centres.
How do I pay for my Speedweb internet service?
To make bill payments as easy as possible, you can choose between automatic monthly payment for your Speedweb internet service via:
- credit card
- direct debit
You can set payments online via your My Speedweb portal, or by phone on 5135 3395
If you’d prefer to use phone or internet banking, our details are:
Kallistrate Pty Ltd
BSB 633 000
ACC 125 394 148
Reference: Always use your customer number – found on your invoice
All charges invoiced by us are payable within 7 days unless we agree otherwise.
If you need assistance with this, please 5135 3395 or email [email protected]
What are the benefits of a flexible contract?
When we do offer flexible contracts options, it’s so we can add special inclusions, such as $0 installation. Contract can be changed, usually without fees. Services can be terminated any time by notifying us but keep in mind exit fees may apply.
Should I press the reset button on my router/modem?
No, not unless instructed to by one of our technicians.
Your router is sent out to you fully programmed with the unique settings for your account.
The reset button will restore your router to factory settings, wiping out your Speedweb account settings. After reset, you will not be able to reconnect to the internet until you have reprogrammed your router.
If our technicians believe a factory reset is in order, they will be able to help you over the phone with the steps needed to reset and reprogram so you’re back online as quickly as possible. In all other cases, just stick to power cycling your router.